Data Protection & Privacy Notice
Last Updated: June 2026
1. Introduction
Welcome to EnzoChat. EnzoChat is a communication and social platform that enables users to communicate through end-to-end encrypted messaging, group conversations, voice calls, video calls, posts, stories, comments, reactions, and other social features. This Privacy Policy explains how EnzoChat collects, receives, uses, stores, protects, discloses, retains, and processes information when you access or use our website, mobile applications, and related services. This Privacy Policy applies to all users of EnzoChat, including visitors, registered users, and persons who interact with our services through the website, mobile application, or any other related digital interface. By creating an account, accessing the platform, or using any EnzoChat service, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described here. This Privacy Policy is intended to be read together with our Terms of Service, Community Guidelines, Content Moderation Policy, Child Safety Policy, Copyright Policy, Account Deletion Policy, and any other policy that may apply to your use of EnzoChat. If you do not agree with this Privacy Policy, you should discontinue use of the platform.
2. Scope and Role of EnzoChat
For purposes of this Privacy Policy, EnzoChat operates as a digital communication service that provides tools for private and social interaction between users. Depending on how the service is structured, EnzoChat may act as a platform provider, intermediary, or service operator for purposes of applicable law. We publish our policies, user rules, and grievance procedures so that users can understand their rights, responsibilities, and the nature of the service they use. This Privacy Policy is meant to provide clear notice about what information may be processed, why it may be processed, and how users can contact us if they have concerns or complaints. We aim to keep this policy readable while still addressing the legal and operational details needed for a modern communication platform in India.
3. Eligibility and Age Requirement
EnzoChat is intended only for users who are 13 years of age or older. Users under the age of 13 are not permitted to create an account, access the platform, or use our services. If we become aware, through a report, verification, investigation, or any other means, that a user is under the minimum age requirement, we may take action to suspend, restrict, or delete the account and may remove associated information as required by law, safety obligations, and platform policy. We may also request additional information where necessary to confirm age-related concerns or to investigate potential misuse.
4. Information We Collect
We may collect different categories of information depending on how you interact with EnzoChat. Some information is necessary to create and maintain your account, while other information helps us operate, secure, and improve the service.
4.1 Information You Provide Directly
When you create an account, use our services, or contact us, you may provide information such as: - Email address. - Username. - Profile name. - Profile photo. - Account preferences. - Contact details you submit to us. - Complaint or grievance details. - Information included in support requests. - Other information you voluntarily choose to provide.
4.2 Content You Create or Share
Depending on how you use EnzoChat, we may process content that you create, upload, send, post, or share on the platform, including: - Private messages. - Group messages. - Posts. - Stories. - Comments. - Reactions. - Images. - Videos. - Audio files. - Shared files. - Profile content. - Reported content. - Any other information you choose to publish or transmit through the service.
4.3 Technical and Device Information
When you access or use EnzoChat, we may automatically collect technical information such as: - Device model and device type. - Operating system and version. - App version. - Browser type and version. - IP address. - Approximate location derived from IP address. - Language settings. - Time zone. - Connection information. - Crash logs. - Error reports. - Security logs. - Log-in and log-out activity. - Authentication events. - Session information. - Access timestamps.
4.4 Usage Information
We may also collect information about how you use the platform, such as: - Features you use. - Pages or screens you visit. - Actions you take inside the app. - Search and navigation activity. - Reactions or interactions. - Account settings changes. - Reports you submit. - Messages or notifications related to platform safety, administration, or account management. - Interaction patterns used for abuse detection, spam prevention, and security monitoring.
4.5 Information From Reports and Complaints
If you submit a report, complaint, grievance, appeal, or safety request, we may collect and process the information you include, together with related evidence, identifiers, or metadata needed to review the matter. This may include screenshots, usernames, message references, timestamps, and any description you provide.
5. How We Collect Information
We may collect information in the following ways: - Directly from you when you create or manage your account. - Directly from you when you send messages, upload files, post content, or contact support. - Automatically through the functioning of our website, app, and related services. - From your device, browser, or network connection. - From other users who interact with your content or report your activity. - From internal safety tools, abuse prevention tools, or moderation systems. - From lawful requests, investigations, or compliance obligations where required.
6. End-to-End Encryption
EnzoChat uses end-to-end encryption for private communications where applicable. This means that content transmitted in encrypted conversations is intended to be readable only by the sender and intended recipient(s). In practical terms, this means: - EnzoChat cannot read the text of your encrypted private messages. - EnzoChat cannot listen to encrypted voice calls. - EnzoChat cannot view the contents of encrypted video calls. - EnzoChat cannot decrypt encrypted media shared in protected conversations. - The encryption keys required to access encrypted communication content are intended to remain with the endpoints, not the server. End-to-end encryption is designed to improve confidentiality and user trust. However, encryption does not prevent all forms of collection of operational information, including certain metadata, technical logs, safety reports, or information you intentionally provide to us through support or grievance channels.
7. Message Delivery and Temporary Storage
To deliver messages and support offline communication, encrypted message data may be temporarily stored on EnzoChat servers until the intended recipient becomes available online. Important points: - Message content remains encrypted while stored on the server. - The server does not possess the keys needed to decrypt the message content. - Temporary storage is used only for delivery and service reliability purposes. - Once the message is delivered or no longer needed for delivery, it may be removed according to our technical and retention processes. - If a recipient does not come online immediately, the encrypted message may remain stored until delivery is possible. This temporary storage is a functional part of the service and is not intended to weaken the confidentiality of encrypted communications.
8. What Metadata Means
Metadata means information about data rather than the actual content itself. For example, in a messaging service, metadata may include timestamps, sender and recipient identifiers, message size, delivery status, login logs, device type, or connection records. Metadata helps the service function, secure accounts, detect abuse, and maintain reliability. On EnzoChat, metadata does not mean the actual readable content of an end-to-end encrypted message. It means operational and technical information associated with the use of the service. Some metadata may be necessary for delivery, fraud prevention, security, lawful compliance, dispute handling, or record-keeping.
9. How We Use Information
We may use the information we collect for the following purposes: 9.1 To Provide the Service We use information to create and manage accounts, authenticate users, send and receive messages, enable posts and social features, deliver notifications, maintain account preferences, and operate the platform as intended. 9.2 To Support Security and Safety We use information to detect abuse, spam, fraud, unauthorized access, suspicious login attempts, impersonation, account takeover, malicious activity, policy violations, and other harmful conduct. We may also use information to protect users, enforce safety standards, and investigate complaints. 9.3 To Respond to Reports and Grievances We may use relevant information to review user reports, investigate grievances, respond to support requests, and take appropriate action under our policies and applicable law. 9.4 To Maintain and Improve the Platform We may analyze technical and usage data to improve performance, identify bugs, fix errors, improve reliability, optimize features, and make the platform more stable and secure. 9.5 To Comply With Legal Obligations We may use and retain information to comply with applicable Indian laws, court orders, lawful requests, enforcement obligations, intermediary duties, investigation requirements, and other legal processes. 9.6 To Communicate With You We may use your contact information to send account-related notices, security alerts, policy updates, verification messages, grievance acknowledgements, support replies, or administrative notices.
10. Legal Basis and Consent
Where applicable law requires it, we process personal data on the basis of your consent, platform necessity, legitimate service operation, security requirements, legal obligation, or other lawful basis permitted under applicable Indian law. When you create an account and use EnzoChat, you provide the information necessary for the service to function. In some cases, certain information is required for account creation, security, communications, or policy enforcement. If you do not provide required information, some features may not work properly or may not be available. If you withdraw consent for certain processing activities, we may be unable to continue providing some or all services to you, particularly where the processing is necessary for the account or the platform to function.
11. Sharing and Disclosure of Information
We do not sell your personal data as a general business model. However, we may share or disclose information in limited circumstances as described below. 11.1 Service Operations We may share information with service providers, vendors, or technical partners who help us operate the platform, maintain infrastructure, send emails, process support requests, secure the service, or support analytics, hosting, and administration. 11.2 Legal Compliance We may disclose information if we believe disclosure is necessary to comply with applicable law, respond to lawful requests, enforce our policies, protect the rights or safety of EnzoChat, users, or the public, or defend against legal claims. 11.3 Safety and Abuse Prevention We may share information internally or externally where necessary to investigate harassment, impersonation, child safety concerns, fraud, spam, copyright issues, or other harmful activity. 11.4 Business Transfers If EnzoChat is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, information may be transferred as part of that transaction, subject to applicable law and reasonable confidentiality safeguards. 11.5 With Your Direction or Consent We may share information when you ask us to do so, direct us to do so, or otherwise provide clear consent for a particular sharing activity.
12. User-Generated Content and Public Areas
Some features of EnzoChat may allow content to be visible to other users or to the public, depending on your settings and the type of feature used. If you post or share content in public or semi-public areas, other users may see, copy, download, or further share that content. You are responsible for the content you choose to disclose through such features. Content you send privately through end-to-end encrypted communication is treated differently from content you publish publicly. Public content may be subject to moderation, removal, reporting, or indexing depending on the feature and applicable policy.
13. Grievance and Complaint Handling
EnzoChat provides a grievance redressal mechanism so that users may raise concerns about privacy, content, safety, impersonation, account actions, copyright, child safety, or any other platform-related issue. This aligns with the expectation that intermediaries provide a grievance mechanism and publish contact details for the grievance officer. 13.1 Grievance Officer Details - Designation: Grievance Officer - Country: India - Email: enzochat4408@gmail.com 13.2 Types of Complaints Users may contact the Grievance Officer regarding: - Account suspension or restriction. - Impersonation or fake accounts. - Harassment or abuse. - Copyright or intellectual property concerns. - Privacy-related complaints. - Child safety concerns. - Content moderation decisions. - Account deletion requests. - Any violation of EnzoChat policies. 13.3 Complaint Process When you submit a grievance: 1. Send your complaint by email or through the designated web form. 2. Include relevant details, screenshots, timestamps, account identifiers, or supporting evidence. 3. We may acknowledge the complaint and request additional information if needed. 4. The complaint will be reviewed in accordance with platform policy and applicable law. 5. Where action is necessary, we may remove content, restrict access, suspend accounts, preserve records, or take other appropriate steps. 13.4 False or Misleading Complaints Submitting intentionally false, misleading, abusive, or fraudulent complaints may result in rejection of the complaint and may lead to account restrictions, where permitted by law and policy. 13.5 Response Time We aim to acknowledge complaints within a reasonable time and review them promptly. For certain categories of complaints or content, applicable law may require faster handling, preservation of records, or specific response timelines.
14. Account Deletion and Data Removal
If you request deletion of your account, we will begin a deletion process. In general: - The account may first enter a processing or deactivation period. - We will schedule associated account data for deletion. - Data is generally deleted within 30 days after a valid deletion request is processed, unless we are required or permitted to retain certain information longer by law, security need, fraud prevention, dispute resolution, or investigation requirements. Some information may remain in backups, logs, or legal preservation systems for a limited period before being fully removed, overwritten, or anonymized according to our internal processes and legal obligations.
15. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy. The length of retention may vary depending on the type of data and the reason for its collection. In determining retention periods, we may consider: - Whether the data is needed to operate the service. - Whether the data is needed to secure the platform. - Whether the data is needed to resolve disputes or complaints. - Whether the data is needed for legal compliance. - Whether the data is needed for fraud prevention or investigation. - Whether the data is required for record-keeping or preservation. 15.1 Retention of Metadata Non-content metadata such as timestamps, sender/receiver references, device logs, login records, and similar operational information may be retained for up to 12 months, unless a longer retention period is required by law, security needs, or a specific investigation. 15.2 Retention of Content Content associated with deleted accounts is generally deleted within the 30-day deletion period, subject to any lawful retention obligations or technical backup cycles. Encrypted message content stored temporarily for delivery may remain until delivery is completed or the message is otherwise no longer required for delivery. 15.3 Preservation for Legal Reasons Where required by law or a lawful request, we may preserve certain information for a longer period. This may include content, metadata, account records, complaint records, logs, or related evidence necessary for investigation, legal defense, enforcement, or compliance.
16. Security
We use reasonable administrative, technical, and organizational safeguards intended to protect information from unauthorized access, alteration, disclosure, loss, or destruction. These safeguards may include: - Access controls. - Role-based permissions. - Encryption in transit and/or at rest where appropriate. - Monitoring and security logging. - Abuse detection. - Internal review processes. - Operational safeguards for sensitive systems. However, no digital system can be guaranteed to be completely secure. You should also protect your own account credentials and device access.
17. Children’s Privacy
EnzoChat is not intended for children under 13 years of age. We do not knowingly permit such users to create accounts or use the platform. If we learn that we have collected information from a child under 13, or that an account belongs to someone below the age requirement, we may take steps to disable the account, restrict access, and delete associated information as appropriate. If you believe a child has provided us with personal information, you may contact us so that we can review the issue and take appropriate action.
18. International Processing
EnzoChat may use service providers, infrastructure, or technical systems located in different jurisdictions. Therefore, your information may be stored, processed, accessed, or transferred across borders as needed to operate the service, maintain reliability, or comply with legal obligations. By using EnzoChat, you understand that your information may be processed outside your country of residence, subject to applicable law and the safeguards we use to protect information.
19. Your Rights and Choices
Subject to applicable law, you may have rights or choices regarding your information, including: - The right to access information about your account. - The right to correct inaccurate or incomplete information. - The right to delete or request deletion of information. - The right to object to certain processing. - The right to withdraw consent where processing is based on consent. - The right to request account removal. - The right to raise a grievance or complaint. To exercise these rights, you may contact us by email at enzochat4408@gmail.com or use the web form link provided on our website. We may need to verify your identity before responding to certain requests. Verification may be necessary to protect your account and to prevent unauthorized disclosure, fraud, or impersonation.
20. Communication and Notices
We may contact you using the email address linked to your account or through in-app notifications for: - Account verification. - Security alerts. - Password or login-related notices. - Policy changes. - Administrative or legal notices. - Support replies. - Grievance responses. You are responsible for keeping your email address current and monitoring messages related to your account.
21. Cookies and Similar Technologies
Where applicable on the website, we may use cookies, local storage, or similar technologies to support session management, remember preferences, secure login flows, and improve website functionality. We may also use these technologies to understand usage patterns and improve performance. If cookies or similar technologies are used, you may be able to control them through browser settings or platform settings, though some features may not function properly if disabled.
22. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or operational needs. When we update the policy, we may: - Post the new version on our website. - Update the “Last Updated” date. - Notify users through the app, email, or other appropriate means when necessary. Your continued use of EnzoChat after an updated policy becomes effective means you accept the revised policy, to the extent permitted by law.
23. Website Links and Published Pages
For convenience, related policy pages may be published on the EnzoChat website and in the app’s legal section, such as: - Privacy Policy: enzochat.com/privacy - Grievance Page: enzochat.com/grievance - Terms of Service: enzochat.com/terms - Contact Us: enzochat.com/contact These links may be updated or added as the platform grows.
24. Contact Information
If you have questions about this Privacy Policy or the way we handle information, you may contact us at: Email: enzochat4408@gmail.com Platform: EnzoChat Country of Operation: India For grievances specifically, please use the Grievance Officer details listed above.
25. Legal Notice
This Privacy Policy is intended to describe EnzoChat’s practices in clear terms and to support compliance with applicable legal and platform obligations. It does not create rights beyond those provided under applicable law, and it should be interpreted together with the rest of EnzoChat’s published policies and legal notices.